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Each plan is priced per managed user with a published monthly minimum. One Microsoft 365 Business Premium license and one primary managed computer with Fieldstone's secure managed remote-support agent are included for each managed user. The initial creation or takeover, hosting, management and unlimited in-scope support hours for one eligible static business website are also included. The final proposal documents whether that website is new, rebuilt or existing, along with the users, devices, locations, systems, coverage window and responsibilities in scope. Essential bills general IT technician labor as used, Proactive includes a monthly pool of general IT remote hours, and Complete includes in-scope remote support plus a defined onsite support allowance.

Microsoft 365 Business Premium and the secure managed remote-support agent for the covered primary computer are included for each managed user, along with the initial creation or takeover, hosting, management and unlimited in-scope support hours for one eligible static business website. Fieldstone can build the agreed static website from scratch, rebuild an existing site or take over an eligible existing site. Other licenses, tools, hardware, servers, shared devices, additional computers, additional locations and project work are quoted separately unless the signed proposal includes them. The client purchases and renews the domain, pays its fees and grants Fieldstone Tech LLC access to the domain's DNS records so Fieldstone can connect and manage the website. Paid web services, paid themes or plugins, custom applications, ecommerce, databases, complex integrations and later full redesigns beyond the signed website scope are separate. In-scope website support is not hourly billed; Essential general IT support labor, Proactive general IT overages and Complete onsite labor beyond the included allowance use the published rates. Complete includes only the support and 24/7 P1 intake documented in its signed scope.

Complete is remote-first. When Fieldstone determines that a covered support issue cannot reasonably be resolved remotely, the plan includes two pooled onsite labor hours per month at the 10-user minimum, plus one additional hour for each additional block of five managed users. Unused hours expire monthly and do not convert to credits. Additional covered onsite labor is $150/hour. Projects, structured cabling, office moves, migrations, major deployments, materials, travel outside the primary service area and non-P1 after-hours work are separately scoped. 24/7 P1 intake does not guarantee an immediate onsite dispatch.

No. A response target is the time to acknowledge and begin triage of a correctly prioritized request. Essential and Proactive targets apply during Monday–Friday business hours. Complete adds 24/7 initial response for covered P1 business-stopping incidents. Resolution depends on the issue, access, third parties and any required equipment.

Fieldstone support remains month to month. The lower published rates require a 1-year Microsoft 365 licensing commitment so the bundle can use Microsoft's annual-subscription pricing. Microsoft licenses remain payable through that one-year subscription, as documented in the final proposal.

Fieldstone documents the environment, confirms the service boundary and prepares an onboarding plan. Onboarding starts at $750 after the managed-services scope is confirmed.